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EMERALD MEDICAL SERVICES FAQ
- What are our business hours?
Emeraldmedicalservice.com hours of business are: Mon- Fri, 9am to 5pm (EST), Saturday 10am -1pm (EST). However, customer service representatives are available 24/7.
- What areas do we service?
We guarantee delivery to your door anywhere in the United States and offer shipping overseas.
- Do we have a catalogue or information we can mail out?We have catalogue we can email to you or hard copy we can send to you,contact customer service via email at sales@emeraldmedicalservice.com or call 1-800-220-5911 to request the information.
- What type of insurance do we accept?
We accept the following insurances:
Medicare
District of Columbia Medicaid
Maryland Medicaid
Idaho Medicaid
Virginia Medicaid
Maryland Physician Care
DC Chartered Health
Delaware Medicaid
Blue Cross and Blue Shield
Pennsylvania Medicaid
Kansas Medicaid
Minnesota Medicaid
South Carolina Medicaid
Alabama Medicaid
Nebraska Medicaid
Utah Medicaid
Oregon Medicaid
Arizona Medicaid
Hawaii Medicaid
Oklahoma Medicaid
Indiana Medicaid
Rhode Island Medicaid
Unison/United Healthcare community Plan
Tricare
GEHA
DC Alliance
Workers Compensation
Bravo Health
- How long does it take to get equipment through insurance?
It typically takes anywhere from 1 week to 6 weeks, its all dependent on how long prescribing physician takes to return the necessary paperwork and how long the insurance takes to approve the equipment.
- What type of equipment is covered by insurances?
Most equipment is covered by insurances, but each insurance has its own coverage determination for each equipment. For further information on covered and non-covered products call 1-800-220-5911.
- Will Emeraldmedicalservice.com work with my insurance to purchase equipment?
Emeraldmedicalservice.com will work with you and your insurance carrier to ensure coverage of your equipment and supplies, however; if you're insurance company refuses to cover your equipment or supplies, Emeraldmedicalservice.com offers discounted pricing for all citizens without insurance coverage.
- I have Medicare, and want to get equipment, how do I get started?
Upon receipt of the order, will verify your insurance and benefits, Request the necessary documentation from your doctor. Once we have all necessary paperwork, we will perform a home and self assessment. And once the equipment has been approved, a delivery technician will deliver your equipment to your home. The technician will also set up the equipment and explain how to use and care for it. The new Medicare requirements state that you must meet with your doctor for a dedicated "face to face" evaluation to discuss your need for powered mobility.
- What's the difference between a power chair and a scooter?
Power chairs are steered with a joystick, allowing for more control and requiring little arm or hand strength. Power chairs allow you to steer using just your fingertips. Your hands and arms are also supported at all times on a power chair. Power chairs are for individuals who have upper extremity problems. Electric scooters are controlled with handlebars, or "tillers," which require more upper body strength. This is because you must be able to hold the tiller/handlebars for extended time periods. The handlebar control also requires greater upper body strength. Power wheelchairs can be used inside and outside of the home, while electric scooters are designed primarily for out-of-home uses and longer distances. Power wheelchairs offer the user more options for customization, while electric scooters cannot be adapted to fit the individual's needs. Power wheelchairs also have more seating options to further suit the user's needs.
- What's the difference between a semi-electric bed and full-electric bed?
Fully Electric Hospital Beds have 6 buttons on the control which operate the head up, head down leg up, leg down and also raise the entire bed up and down: all at the push of a button. Semi Electric Hospital Beds have 4 buttons on the control which operate the head up, head down, leg up and leg down. The bed can be raised up and down, but it is done manually with a crank at the end of the bed.
- What is a rollator?
A rollator is basically a standard walker with tires attached. It also has a seat, therefore often called a rolling walker with seat. It is collapsible for easy storage and transporation. Unlike a regular walker, a rollator doesn't involve the lift that a normal walker requires. It makes walking a smoother process. A rollator however requires that the user be stable enough to not let it get away from them since it has wheels.
- How long do I have to charge my power mobility for?
When Power mobility is received, it should be charged for at least 8 hours before use, and 8 hours if used on a daily basis. If it is not used on a daily basis, we recommend charging 5 to 6 hours a day.
- Can I use my equipment outdoors?
No. Medicare's coverage criterion is very clear - you must have the need for the equipment within your home to qualify for any type of powered equipment whether it is a scooter or power wheelchair. Your doctor, physical therapist, occupational therapist and Emeraldmedicalservice.com staff can assist you in determining whether you will meet this basic requirement.
- Do you Deliver?
Yes,we guarantee delivery to your door anywhere in the United States and offer shipping overseas.
- Will Emeraldmedicalservice.com repair and maintain my equipment?
Our Service Technicians are fully trained to service and repair equipment. The service is performed in your home so that you are not without your equipment. The service can be arranged by contacting us.
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